Lucie + Pompette

P.O. Box 1666

Palm Springs, CA 92263 

FAQ

 

How do I join the Lucie + pompette email list?

Enter your email in the form at the bottom of any of our pages to get the latest products and offers delivered to your mailbox!

 

Are your products cruelty-free?

Yes! Our makeup is NOT tested on animals.

 

Are your products vegan?

Yes! Mostly all of our cosmetics do not contain any animal-derived ingredients and are vegan-friendly.

We have one shade of Lip Batter (CAN CAN) that contains Carmine.

 

Do you use parabens in your products?

Our products are paraben-free.

 

 

SHIPPING + BILLING

All shipping is currently being handled through the United States Postal Service. For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria. Your credit card will be billed once your order is shipped.

 

Can I track my order?

You'll receive an email with tracking information as soon as your order has shipped.

 

Where is my order?

Orders usually ship in 1-2 business days. Please expect delays during product launches and re-stocks. U.S. orders are assigned a USPS tracking number which can be accessed through your Account and tracked on USPS.com. Login to track. There is no available tracking for orders outside the U.S. Please allow 4-6 weeks for delivery.

 

When can I expect my order?

U.S.: 3-7 days. Please expect delays during product launches and re-stocks.

International: Normally 1-2 weeks, but please allow up to 6 weeks for delivery.

 

Where does Lucie + pompette ship?

Lucie + Pompette ships worldwide, with exceptions of Indonesia, Thailand, and Brazil because orders are difficult to track and experience long delays when shipped to these countries.

 

How much does shipping cost?

Domestic Orders

There is a Flat Shipping rate of $5.95 USD for all Shipments within the USA regardless of item quantity purchased. All international shipping rates will be calculated at time of checkout. USPS (United States Postal Service) offers tracking on these items and an email link will be sent when your order is processed and shipped. We are not responsible for lost or stolen shipments.

 

International Order

We ship worldwide via USPS, with exceptions of Indonesia, Brazil, Mexico and Thailand. Our flat shipping rates are as follows:

US: $5.95 | Canada: $10.95 | Other Applicable Countries: $15.95.  All duties and taxes are customer's responsibility.

 

Do you offer express shipping?

Not at this time.

 

Does Lucie and Pompette ship to P.O. Boxes?

Lucie and Pompette does not ship to P.O. Boxes

 

Which credit cards are accepted on this site?

We accept VISA, Mastercard and American Express credit cards. PayPal is also an acceptable form of payment.

 

My order shipped, but never arrived. What should I do?

We are so sorry to hear that. Please send us a note at customercare@lucieandpompette.com and one of our representatives will be happy to help you.

 

Do you charge tax?

We are required by law to collect state sales tax on orders being shipped to states in which we have nexus.

 

 

 

RETURNS

 

What is your return policy?

Products that are damaged are subject to a full refund. Return shipping will only be reimbursed for damaged goods. We are not able to accept returns on opened and used products. To qualify for a return or exchange, you must fill out the return form within 30 days of receiving the products to start the return process. Emptied or refilled products will not qualify for any refund. All products must be in their original and respective packaging.

 

 

PRIVACY

 

Is your website secure?

Lucie and Pompette.com is a secure shopping destination.

 

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features/register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at customercare@lucieandpompette.com.

 

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address or telephone number ("personal information");

  • that is about you but individually does not identify you, such as non-personal demographic information;

  • about your internet connection, the equipment you use to access our Website and usage details.

 

We collect this information:

  • Directly from you when you provide it to us.

  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and/or other tracking technologies.

  • From third parties, for example, our business partners.

 

 

Information You Provide to Us

The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.

  • Records and copies of your correspondence (including e-mail addresses), if you contact us.

  • Your responses to surveys that we might ask you to complete for research purposes.

  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.

  • Your search queries on the Website.

 

 

Usage Details, IP Addresses and Cookies

We may automatically collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.

  • Information about your computer and internet connection, including your IP address, operating system and browser type.

 

The information we collect automatically is statistical data, and does not identify any individual. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

  • Estimate our audience size and usage patterns.

  • Store information about your preferences, allowing us to customize our Website according to your individual interests.

  • Speed up your searches.

  • Recognize you when you return to our Website.

 

 

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.

  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website.  Flash cookies are not managed by the same browser settings as are used for browser cookies.

 

 

How We Use Your Information

  • We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.

  • To provide you with information, products or services that you request from us.

  • To fulfill any other purpose for which you provide it.

  • To notify you about changes to our Website or any products or services we offer or provide though it.

  • To allow you to participate in interactive features on our Website.

  • For online promotions and interactive user content.

  • In any other way we may describe when you provide the information.

  • For any other purpose with your consent.

 

 

California Privacy Rights

Pursuant to California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice describing what categories of personal customer information we share with third parties or corporate affiliates for those third parties' or corporate affiliates' direct marketing purposes. That notice will identify the categories of information shared and will include a list of the third parties and affiliates with which it was shared, along with their names and addresses. Read more about our products here.

 

 

 

 

Contact us

 

PR inquiries?

Please send an email to bonjour@lucieandpompette.com

 

Suggestions + Feedback?

Please email customercare@lucieandpompette.com

STAY CHIC & SUBSCRIBE NOW

 
 
 
 
 

© 2018 by Lucie + Pompette